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  1. We will dispatch your order the very same day if placed before 4pm GMT Monday to Friday. Orders received later than 4pm GMT, or over a weekend, will be dispatched the following working day.

  2. A 'working day' includes Monday to Friday, and does not include Saturday, Sunday or Bank Holidays. Orders placed on a weekend or bank holiday day will be collected by our shipping agents on the next working day.

Please allow 3-5 working days for UK orders to be delivered and up to 14 working days for the rest of the world.


  1. For an exchange/returns label, please get in contact with us via the Contact Us page. We will then send you an exchange/returns label and the address to send your order back to us.

  2. Please do try and reuse your biodegradable mailer should you wish to return your order to us.

  3. Once we receive your returns, please allow up to 10 working days for your refund/exchanged order to be processed.

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